GENERAL TERMS AND CONDITIONS OF CARRIAGE /TRANSFER/

General

The Carrier Company is a legal entity D S Tours Ltd, owner of the website, incorporated in Bulgaria, with seat and registered office: 41-43, Ivan Vazov St., 9000 Varna , entered in the Commercial Register of the Republic of Bulgaria under Unique Id No 201007003.

The Carrier Company is a holder of the necessary license to provide transport services – International Carriage of Passengers No 1099, issued on 11/03/2010 by the Ministry of Transport of the Republic of Bulgaria.

The Carrier Company hereby warrants and represents that:

-all vehicles providing the service “transfer” are insured as required by the Bulgarian law and at the date of providing the service they have valid insurance policies.

- all vehicles providing the service “transfer” comply with all health & safety local, regional and national requirement in accordance with the Bulgarian law.

-health & safety requirements apply equally to all vehicles of the Carrier Company, whether owned or leased, or long-term or short-term rented by other subcontractors. In all cases, the Carrier Company shall be responsible for ensuring full compliance with safety & health requirements.

Customers can be any natural persons over the age of 18 or a legal entity, which has made a valid transfer booking and has paid for the transfer.

Each customer shall, prior to complete the reservation form and pay for the service, become familiar with the contents of these General Terms and Conditions and explicitly confirm that he/she has read them, understands them and agrees with their contents. Provided that the reservation refers to several passengers it shall be assumed that the person, making the booking, confirms on behalf of the other passengers that they agree with these general terms and conditions.

For the purposes of these General Terms and Conditions, "transfer" means a transport service to take customers from a hotel or other accommodation to an airport/from an airport to a hotel or other accommodation.

Booking and Payment

Each customer is required to fill in the required information in the reservation form, providing complete and accurate information on: date of travel, airport, hotel, resort, number of passengers, exact time of departure. Infants and children are included in the total number of passengers and listing them in the reservation form is mandatory.

To finalize the reservation, the customer should pay the price specified in the reservation form using a debit or a credit card.

The Carrier Company shall not be held liable and shall not refund amounts if your Card Issuer charges you with a transfer fee.

The price specified in the reservation form and the invoice is final and includes all fees and taxes due under the Bulgarian law.

Contract of Carriage

The Contract of Carriage (Transfer) between the Customer and the Carrier Company shall be deemed signed from the time, when the Customer makes a valid payment of the service. The Customer shall receive a confirmation of the reservation to the e-mail address entered by him/her in the reservation form.

To receive the service and prior to its start, the Customer should provide the Carrier a hard copy confirmation of the reservation. If you do not receive a confirmation of your reservation to your e-mail address, even you have made a valid payment, or if you forget or lose the confirmation, please contact us immediately at transfers@dstours.bg or on phone numbers +35952607609 or +359897903580.

The Carrier Company shall accept transfer bookings made not later than 48 hours before the time of travel.

When completing the reservation form, the Customer shall provide information on any disabled passengers, using wheelchairs or needing special care when traveling, so we can take the appropriate measures and ensure the most appropriate vehicle for the purpose.

Baggage

The baggage of each customer should be clearly labeled with the owner’s name, address and telephone number. Each customer is entitled to one suitcase no larger than 85 cm high / 55 cm wide/ 35 cm deep and one piece of hand luggage. The Customer shall explicitly notify the Carrier Company when filling out the reservation form about any baggage exceeding the above dimensions, such as: bicycles, wheelchairs, strollers, golf equipment, etc. In failing to that, the Carrier shall be entitled to refuse to render the service.

Changes

The Customer may make changes to the reservation in terms of the number of passengers, route, time of travel, etc. not later than 24 hours prior to the time of transfer. In case of flight cancellation, change of time or delay, the Customer shall notify the Carrier Company as soon as he/she becomes aware of the change by sending an e-mail to transfers@dstours.bg or by calling +35952607609; +359897903580.

The Carrier Company shall not be liable if the transfer is not carried out due to inaccurate, incomplete or false information provided by the Customer when filling in the reservation form, and if the Customer fails to notify any changes in flight information.

Terms and Conditions of Transfer

The Carrier Company reserves the right to refuse to make a transfer to a person, who is or appears to be under the influence of alcohol or drugs or whose behavior is considered to pose a threat to the driver, the vehicle or other passengers. In such cases, the Customer shall not be entitled to any refund for the price paid by him/her to the Carrier Company.

The exact time of transfer shall be specified by the Customer upon booking. The Customer should comply with the requirement of most airlines: check-in to be done at least two hours before the scheduled departure of the aircraft. The Carrier Company shall not be responsible if the passenger is late for the flight or he/she has not indicated the appropriate time so that to be on time at the airport for the check-in.

Cancellation of Transfer

Free Cancellation

The Customer shall have the right to cancel the service/transfer without owing penalty within 7 /seven/ and more days before the date of the service.

The cancellation of transfer is to be made electronically to the following e-mail address transfers@dstours.bg .

The Carrier Company shall refund the amount to the Customer to the account from which the funds have been remitted within 14 /fourteen/ days as of the receipt of the notification of cancellation.

The Carrier Company shall not be held liable and shall not refund amounts if your Card Issuer charges you with a fee for the reimbursement. Any bank fees on the refund shall be borne by the Customer.

The Customer shall owe penalty to the Carrier Company as follows:

-in cancellation of transfer up to 6 /six/ and less days prior to the date of arrival and performance of the service – a penalty of 100% /one hundred percent/ of the price paid.

-in case the customer does not appear on the date and time specified for the transfer, he/she loses the right to refund of the price paid by him/her – a penalty of 100% /one hundred percent/ of the price paid.

Limitation of Liability/Disclaimer/Force Majeure

Under these general terms and conditions, the term “Force Majeure” shall include the following unforeseeable circumstances: technical failure of the vehicle, resulting to late arrival; severe weather conditions such as heavy rain, storm, flood, hail, earthquakes, landslides and other acts of God; the need for the carrier to comply with police orders; accidents and other incidents on the road; fire, explosion, acts of terrorism, riots; strikes; road closures due to accidents; epidemics, pandemics; administrative or judicial prohibitions and other unforeseeable and unavoidable circumstances.

Confidentiality

To use the Carrier’s website and the services provided by the Carrier, each Customer should complete a reservation from and make a payment as for the purpose he/she shall be required to fill in data such as: name, surname, credit card number, credit card expiration date, card holder’s name. We need this information to conclude a contract of carriage (transfer) and to credit your credit card with the price of the service. Based on this information you will receive a document with a serial number and other information related to the contract.

DS Tours, as the data controller, processes personal data in accordance with the Personal Data Protection Act and in accordance with the General Data Protection Regulation - REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27.04.2016, hereinafter referred to as the REGULATION.

When you make a payment on our website, the following information is collected and used.

Card and/or authentication details - DS Tours does not have access to your card details - these are processed solely by the processing bank.

Your credit/debit card details are used on a one-off basis to process the specific booking and are not stored by DS Tours.

The Carrier collects and processes personal data lawfully and solely for the purposes for which the data was collected. The Carrier's employees who process personal data shall observe the following principles in the performance of their duties:

Personal data shall be collected on a legal or contractual basis and with the explicit consent of the data subject;
Personal data shall be collected for specified, explicit and legitimate purposes;
Personal data are processed in good faith and not further processed in a manner incompatible with those purposes;
Personal data are specific and accurate to the extent necessary for the performance of the relevant activity and are kept up to date in a timely manner;
Personal data are erased or rectified if they are inaccurate or not relevant for the purposes for which they are processed;
Personal data are processed for no longer than is necessary for the purposes for which they were collected.

The provision of personal data by customers is based on a contract.

In the event that a customer does not wish to provide their details, no contract can be entered into with them and they cannot be a recipient of the services provided by DS Tours.

The data must be provided by the customer in person or, in the case of minors, by the parents/guardians in writing by completing and signing a booking form.

In connection with the performance of its activities, the Carrier collects the following personal data for the purpose of communicating with the Customer regarding the services provided:

- Personal data: name, telephone number, e-mail address.

- Sensitive personal data: data concerning the Customer's health, in certain cases,

Personal data is stored for the performance of transport contracts - 2 years and 6 months from the date of completion of the specific service;

The Carrier shall communicate personal data to third parties only to the extent necessary for the performance of the transport contract and shall not communicate personal data to persons not relevant to the contracted service, such as:

Tour operators, coach companies;
Insurance companies for the purposes of the insurance provided for by the Tourism Act;
Tour guides and guides employed by the Carrier for the purpose of communicating with the participants of the specific trip;

The Carrier shall provide personal data to third parties if there is a legal basis for providing the data, as follows:

NRA, NSSI, CPC and other statutory recipients where required by law;

In the event of claims related to the performance of Carrier's obligations as a tour operator or travel agent or the exercise of Carrier's rights, personal data shall be provided to a lawyer or law firm.

The Carrier shall not disclose personal data to third parties for marketing purposes.

Security

The Carrier Company uses the SSL (Secure Sockets Layer) technology to encrypt data and ensure safe credit/debit card data transmission when booking the transfer. SSL is the most popular method used for the secure transmission of credit card data transmission and confidential data transfer in Internet.

The authenticity of your card is verified by entering a security code (CVV2). In addition, to identify you as the cardholder, the e-commerce payment server of our processing bank supports the authentication schemes of the international card organisations - Verified by VISA and MasterCard Secure Code, if you are registered to use them.

Complaints

Customer may make a complaint about the quality of the service with 14 days as of the rendering of the service, filing a written complaint by e-mail to transfers@dstours.bg. The complaints should be accompanied by the confirmation of the reservation and the invoice for the transfer made. The Carrier Company shall consider the complaint and send a reply to the Customer within 14 days as of the receipt of the complaint.

In case of positive response, the Carrier Company shall refund the price paid by the Customer to the account from which the funds have been remitted within 14 /fourteen/ days.

In the event of a failed transfer due to the fault of the Carrier, the amount paid by the Customer will be refunded in full.

When remitting the amounts approved with regard to the complaint, the Carrier Company shall not be held liable and shall not refund amounts if your Card Issuer charges you with a fee for the reimbursement. Any bank fees on the refund shall be borne by the Customer.

Governing Law

All disputes arising out of or in connection with failure or improper performance of these General Terms and Condition shall be settled through negotiations. Should the agreement fail, the disputes shall be referred to the court of competency in the Republic of Bulgaria and resolved according to Bulgarian law.

The Carrier Company reserves the right to unilaterally change or modify the contents of these General Terms and Conditions without notification. These General terms and Conditions are effective from 01 November 2024.